Rider Alert - Designated stop at Kona Commons - effective 11/29/2021
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Contact Information
We hope to hear from you! We want your bus ride to be perfect every time. We welcome your comments, compliments, complaints or suggestions. Hele-On has friendly people that can help you get to where you need to go! There are many ways to contact us.
Office Hours: Monday through Friday 7:45 a.m. to 4:30 p.m., excluding County of Hawai'i observed holidays
Office Location: County of Hawai'i Mass Transit Agency, 2299 Ho'olaulima Road, Hilo, HI 96720
Mailing Address: County of Hawai'i Mass Transit Agency, 25 Aupuni Street, Hilo, HI 96720
Mo'oheau Bus Terminal Information Center: 329 Kamehameha Avenue, Hilo, HI 96720
Mo'oheau Bus Terminal Information Center Hours: Monday through Friday 8:30 a.m. to 4:30 p.m., excluding County of Hawai'i observed holidays
Transit Information & Customer Service Telephone: 808-961-8744, Option 1
Paratransit Information & Customer Service Telephone: 808-961-8744, Option 2
Administrative Offices Telephone: 808-961-8744, Option 3
Fax: 808-961-8745
TDD/TTY: 711 (through Hawai'i Relay Service)
Email: heleonbus@hawaiicounty.gov for trip planning assistance or to request information in an alternative and/or accessible formats.
Use our Online Comment Form to submit passenger complaints, ADA complaints or additional requests of Hele-On.
Getting to the Mo'oheau Bus Terminal Information Center
You may also ride Routes 1, 2/Blue, 10, 11/Red, 40, 60, 80, 101, 102, 103, 104 to the Mo'oheau Bus Terminal Information Center.
Hele-On is committed to helping you get from here to there! Take the Trip!
County of Hawai'i Mass Transit Agency Staff Directory
John C. Andoh, CPM, CCTM, Mass Transit Administrator (TAOL)
Phone: (808) 961-8555
Cell: (808) 936-6305
Transit Services
Tiffany Kai, Transit Program Manager - Paratransit and Demand Response Programs, (808) 961-8408
Kasie Kailikea, Transit Program Manager - Fixed Route Programs, (808) 961-8771
Transit & Taxi Operations
Betty Alcover, Transit Operations Assistant, (808) 961-8556
Myrle Kaloi, Clerk II, (808) 961-8744
Transit Fiscal & Human Resources
Vacant, Administrative Services Assistant I, (808) 961-8770
Transit Vehicle Maintenance
Petey Kise, Garage Supervisor, (808) 961-8381
Employment Opportunities
If you are interested in working for Hele-On, please contact one of the contractors shown below under Operating Contractors.
If you are interested in working for County of Hawai'i Mass Transit Agency, please visit the County of Hawai'i Department of Human Resources webpage.
Business and Purchasing Opportunities
If you are interested in business opportunities with County of Hawai'i Mass Transit Agency, please visit the County of Hawai'i Department of Finance, Purchasing Division webpage.
If you are interested becoming a disadvantaged business enterprise (DBE), apply to the Hawaii Unified Certification Program (UCP). Details available by visiting here.
Operating Contractors
Transit services are provided under contract to Roberts Hawaii, Ace One Taxi, Brandley Center, Inc and Hawaii County Economic Opportunity Council.
Transit information center services provided by RMT Enterprises.
Security services provided by Aloha Security.
Bus cleaning services are provided by Pacific Construction Builders.
Bus shelter cleaning services are provided by TBD.