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Contact Us

We hope to hear from you! We want your bus ride to be perfect every time. We welcome your comments, compliments, complaints or suggestions.

Hele-On has friendly people that can help you get to where you need to go! There are many ways to contact us.

Office Hours:  Monday through Friday 7:45 a.m. to 4:30 p.m., excluding County of Hawai'i observed holidays

Office Location: County of Hawai'i Mass Transit Agency, 1266 Kamehameha Avenue, Suite A-2, Hilo, HI 96720

Mailing Address:  County of Hawai'i Mass Transit Agency, 25 Aupuni Street, Hilo, HI  96720

Mo'oheau Bus Terminal Information Center: 329 Kamehameha Avenue, Hilo, HI 96720

Mo'oheau Bus Terminal Information Center Hours: Monday through Friday 8:30 a.m. to 4:30 p.m., excluding County of Hawai'i observed holidays

Transit Information Telephone: 808-961-8744

Administrative Offices Telephone: 808-961-8343

Fax: 808-961-8745

TDD/TTY: 711 (through Hawaii Relay Service)

Email: heleonbus@hawaiicounty.gov for trip planning assistance or to request information in an alternative and/or accessible formats.

You may ride Intra Hilo or Keaukaha routes to the main Mass Transit Agency office or the Intra Hilo, Hilo-Kona, Keaukaha, Hilo-South Kohala Resorts, Ka'u-Volcano-Hilo, Hilo-Waikoloa Village and Hilo-Honoka'a routes to the Mo'oheau Bus Terminal Information Center.

Hele-On is committed to helping you get from here to there! Take the Trip!

County of Hawai'i Mass Transit Agency Staff Directory

All staff members can be reached by calling (808) 961-8343

Tiffany Kai, Mass Transit Administrator - tiffany.kai@hawaiicounty.gov

John Andoh, County Transportation Specialist - john.andoh@hawaiicounty.gov

Betty Alcover, Mass Transit Operations Assistant - betty.alcover@hawaiicounty.gov

Sari Kogasaka-Cantor, Mass Transit Assistant - SariLei.Kogasaka-Cantor@hawaiicounty.gov

Tammy Shiraishi, Account Clerk II - tammy.shiraishi@hawaiicounty.gov

Myrleen Kaloi, Clerk II - myrleen.kaloi@hawaiicounty.gov

Raymond McPherson, Automotive Mechanic II

Allen Noji, Automotive Mechanic I

Reyson Licoan, Automotive Mechanic I

Cody Mattos, Automotive Mechanic I

Christopher Wayte, Automotive Mechanic I

Employment Opportunities

If you are interested in working for Hele-On, please contact one of the contractors shown below under Operating Contractors.

If you are interested in working for County of Hawai'i, please visit the County of Hawai'i Department of Human Resources  webpage

Business and Purchasing Opportunities

If you are interested in business opportunities with County of Hawai'i Mass Transit Agency, please visit the County of Hawai'i Department of Finance, Purchasing Division webpage.

Operating Contractors

Transit services are provided under contract to Roberts Hawaii, Jack's Hawaii, Hawaiian Discovery Transportation,

Brandley Center, Inc and Hawaii County Economic Opportunity Council.

Transit security and transit information center services provided by RMT Enterprises.

Bus cleaning services are provided by ARC of Hilo.

Bus shelter cleaning services are provided by Waikea Trees.