We hope to hear from you! We want your bus ride to be perfect every time. We welcome your comments, compliments, complaints or suggestions.
Hele-On has friendly people that can help you get to where you need to go! There are many ways to contact us.
Office Hours: Monday through Friday 7:45 a.m. to 4:30 p.m., excluding County of Hawai'i observed holidays
Office Location: County of Hawai'i Mass Transit Agency, 1266 Kamehameha Avenue, Suite A-2, Hilo, HI 96720
Mailing Address: County of Hawai'i Mass Transit Agency, 25 Aupuni Street, Hilo, HI 96720
Mo'oheau Bus Terminal Information Center: 329 Kamehameha Avenue, Hilo, HI 96720
Mo'oheau Bus Terminal Information Center Hours: Monday through Friday 8:30 a.m. to 4:30 p.m., excluding County of Hawai'i observed holidays
Transit Information Telephone: 808-961-8744
Administrative Offices Telephone: 808-961-8343
TDD/TTY: 711 (through Hawaii Relay Service)
Getting to the Mass Transit Agency Office or Mo'oheau Bus Terminal Information Center
You may ride Intra Hilo-Keaukaha, Intra-Hilo Kaumana or Intra Hilo - Waiakea - Uka routes to the main Mass Transit Agency office, by getting off at Banyan Drive @ Lihiwai Street and walk 0.4 miles along Lihiwai Street to Kamehameha Avenue after crossing the street and turn into the Hilo Iron Works building next to Wailoa River State Park.
You may also ride the Intra Hilo-Keaukaha, Intra-Hilo Kaumana, Intra Hilo - Waiakea - Uka Hilo-Kona, Hilo-South Kohala Resorts, Ka'u-Volcano-Hilo, Hilo-Waikoloa Village and Hilo-Honoka'a routes to the Mo'oheau Bus Terminal Information Center.
Hele-On is committed to helping you get from here to there! Take the Trip!
County of Hawai'i Mass Transit Agency Staff Directory
All staff members can be reached by calling (808) 961-8343
Tiffany Kai, Mass Transit Administrator - firstname.lastname@example.org
John Andoh, County Transportation Specialist - email@example.com
Betty Alcover, Mass Transit Operations Assistant - firstname.lastname@example.org
Sari Kogasaka-Cantor, Mass Transit Assistant - SariLei.Kogasaka-Cantor@hawaiicounty.gov
Tammy Shiraishi, Account Clerk II - email@example.com
Myrleen Kaloi, Clerk II - firstname.lastname@example.org
Raymond McPherson, Automotive Mechanic II
Allen Noji, Automotive Mechanic I
Reyson Licoan, Automotive Mechanic I
Cody Mattos, Automotive Mechanic I
Christopher Wayte, Automotive Mechanic I
If you are interested in working for Hele-On, please contact one of the contractors shown below under Operating Contractors.
If you are interested in working for County of Hawai'i, please visit the County of Hawai'i Department of Human Resources webpage.
Business and Purchasing Opportunities
If you are interested in business opportunities with County of Hawai'i Mass Transit Agency, please visit the County of Hawai'i Department of Finance, Purchasing Division webpage.
Transit security and transit information center services provided by RMT Enterprises.
Bus cleaning services are provided by ARC of Hilo.
Bus shelter cleaning services are provided by Waikea Trees.