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Hele-On and COVID-19

In monitoring COVID-19, Hele-On is striving to exhaust all measures to keep passengers safe. Understanding the potential challenges that the community may face in the coming weeks, we would like to continue to encourage all riders to limit travel to only essential locations. It should be noted, we too are aware of the importance of social distancing, as we attempt to be of service to our community.

As a result of a court order, effective April 18, 2022, the Centers for Disease Control and Prevention’s (CDC) January 29, 2021 Order requiring masks on public transportation conveyances and at transportation hubs is no longer in effect. Therefore, CDC will not enforce the Order. CDC continues to recommend that people wear masks in indoor public transportation settings at this time.

In addition, effective immediately, the Transportation Security Administration (TSA) will not enforce its mask-related Security Directives. TSA is also withdrawing its Security Directive 1582/84-21-01E, which was issued on April 15, 2022, and was scheduled to take effect on April 19, 2022.

Other Measures Hele-On is Taking to Keep Passengers Safe


Travel will be one-way with mandatory deboarding at end of line in order to minimize any occurrence of individuals attempting to ride non-essentially. Security will be strategically placed at stops along the routes to help monitor adherence. 

Hand sanitizers are installed on all vehicles.

Signs inside all restrooms encouraging people to wash their hands.

All buses are detailed to ensure cleanliness.

All buses used in service go through a through cleaning daily, in addition to their detailing.

All bus operators and passengers will have hand wipes, masks upon request.

All buses are being fogged to ensure cleanliness.

Bus shelters and bus stops are being cleaned, including benches, poles, bars and walls being wiped down and pressure washed.

All vehicles are going through a routine pest control program to ensure there are no insects, bugs or vermin on the vehicles.

Hele-On will participate and cooperate with CDC, State of Hawai'i, County of Hawai'i to ensure the public is aware of what is being done to keep you safe.

Hele-On also requests that any trips on fixed route service be limited to essential travel (work, medical, grocery, etc.), and that any passengers experiencing COVID-19 symptoms refrain from traveling on public transit. These precautions will be in effect until further notice. Any new information will be released contingent upon updates from the Mayor's Office, Governor’s Office or the White House.

Rider Alerts Regarding COVID-19

None at this time.