Personal tools
You are here: Home Hele-On and COVID-19
Document Actions

Hele-On and COVID-19

In monitoring COVID-19, Hele-On is striving to exhaust all measures to keep passengers safe. Understanding the potential challenges that the community may face in the coming weeks, we would like to continue to encourage all riders to limit travel to only essential locations. It should be noted, we too are aware of the importance of social distancing, as we attempt to be of service to our community.

Per President Biden’s Executive Order 13998, issued January 21, 2021, all passengers boarding Hele-On must have a mask that covers the nose and mouth.  Hele-On will not tolerate any passengers whom chose to not follow this directive and will risk suspension and a trespass notice. Requiring masks will protect America’s transit workers and passengers and help control the transmission of COVID-19.  This directive has been extended to January 18, 2022.

Other Measures Hele-On is Taking to Keep Passengers Safe

 

To observe social distancing, essential travel is limited to the available seating for passengers on all vehicles. Travel will be one-way with mandatory deboarding at end of line in order to minimize any occurrence of individuals attempting to ride non-essentially. Security will be strategically placed at stops along the routes to help monitor adherence. 

Hand sanitizers are installed on all vehicles.

Signs inside all restrooms encouraging people to wash their hands.

All buses are detailed to ensure cleanliness.

All buses used in service go through a through cleaning daily, in addition to their detailing.

All bus operators and passengers will have hand wipes, masks upon request.

All buses are being fogged to ensure cleanliness.

Bus shelters and bus stops are being cleaned, including benches, poles, bars and walls being wiped down and pressure washed.

All vehicles are going through a routine pest control program to ensure there are no insects, bugs or vermin on the vehicles.

Hele-On will participate and cooperate with CDC, State of Hawai'i, County of Hawai'i to ensure the public is aware of what is being done to keep you safe.

Hele-On Kako'o services will still be available to those individuals needing paratransit. However, Hele-On requests that appointments be limited to only essential travel (i.e., physician visits, pharmacy, grocery, etc.).

Hele-On also requests that any trips on fixed route service be limited to essential travel (work, medical, grocery, etc.), and that any passengers experiencing COVID-19 symptoms refrain from traveling on public transit. These precautions will be in effect until further notice. Any new information will be released contingent upon updates from the Mayor's Office, Governor’s Office or the White House.

Rider Alerts Regarding COVID-19

**COVID-19 TRANSPORTATION MODIFICATION UPDATES

**RULE REGARDING NO MASK, NO ENTRY

**SERVICE REDUCTIONS THROUGH SEPTEMBER 30 DUE TO COVID-19 INCREASES

**COVID-19 RESTRICTIONS REGARDING SHARED RIDE TAXI PROGRAM

**COVID-19 RESTRICTIONS REGARDING HELE-ON KAKO'O PARATRANSIT SERVICES