Passengers deboarding at Hawai'i Volcanos National Park will have a $12.00 per pedestrian or bicycle entry fee be paid by the passenger directly to the park.   The Hawaii Volcanoes National Park entry fee is valid for seven days.  This fare is on top of the regular bus fare and any applicable additional fares paid.

•  County of Hawai’i Mass Transit Agency Disability Identification application may be obtained at Mass Transit Office, 2299 Ho'olaulima Road, Hilo, HI  or the Mo'oheau Bus Terminal Information Center, 329 Kamehameha Avenue, Hilo, HI 96720 

• County of Hawai’i Mass Transit Agency Disability Discount Identification Card Initial Fee - FREE.
• County of Hawai’i Mass Transit Agency Disability Discount Identification Card Replacement Fee - $1.00.  Up to three cards issued in a one year period and cards are valid for up to a three year period.

Transfers Between Hele-On Routes

Transfers are good for two hours from the time you depart from the bus.  Transfers are valid only if you will be transferring onto another bus whose route will travel to another destination.

Example:  You are on the Kona/Hilo route and you need to go to the Pohoiki-Pahoa-Hilo route bus.  Please announce your destination to the bus operator to determine if a transfer will be issued or not.

Transfers are not issued or accepted on the next route if you are making a stopover, attempting to travel round trip, using the transfer on the same route that it was issued from, using a transfer in a location where the route that you are coming from does not connect to the route that you are boarding or to reverse direction on a different route.   Passengers transferring to a third bus are required to pay another fare and baggage fares if applicable.  The transfer issued only provides one free transfer.

Prohibit carry-on items include canoe paddles, surfboards, body boards, fishing poles (unless in a case), diving guns, spears and any items with a motor, gas cans, etc.

Hele-On Monthly Pass

Monthly passes are available for purchase. Lost bus passes will not be replaced. Copy of Proper I.D. required with order form Note: Monthly passes are valid only for the month issued with no grace period. Passes are good for unlimited bus rides on all bus routes throughout the month they are purchased for. 

GENERAL      $60.00/each 

SENIORS OVER 60, DISABLED, STUDENTS – PROPER I.D. REQUIRED    $45.00/each 

Hele-On Bus Tickets

Bus tickets are available for purchase. Lost bus tickets will not be replaced. Bus tickets have no expiration date. One ticket per boarding will be charged when using tickets. Copy of Proper I.D. required with order form. BUS TICKETS SHEET OF 10 TICKETS cost: 

GENERAL $15.00/sheet 

SENIORS OVER 60, DISABLED, STUDENTS – PROPER I.D. REQUIRED $ 7.50/sheet   

Hele-On Shared Ride Taxi Fares

The Shared Ride Taxi Program fares are defined below:

The Shared Ride Taxi Program coupon book fares are defined below:

• Program is open to all participants.
• Up to 15 coupons can be sold to one passenger per week with valid ID card. 
• Coupons are non transferable and non-refundable.
• Coupons expire at the expiration date printed on the coupon.

NOTICE: The Shared Ride Taxi Coupon expiration policy has changed effective April 2019. Coupons are now valid for 1 to 2 months, depending on the date that the coupons are purchased.  The schedule for coupon expiration dates are as follows;  

When Coupon date will change:                                Coupon Expiration Date:

June 30, 2019                                                               August 31, 2019

July 31, 2019                                                                 September 30, 2019

August 31, 2019                                                            October 31, 2019

September 30, 2019                                                      November 30, 2019

October 31, 2019                                                          December 31, 2019

November 30, 2019                                                       January 31, 2020

December 31, 2019                                                       February 29, 2020

January 31, 2020                                                           March 31, 2020

February 29, 2020                                                          April 30, 2020

Where to Purchase Bus Tickets, Shared Ride Taxi Coupons and Bus Passes

Bus tickets, Shared Ride Taxi coupons and/or monthly passes can be purchased at the following locations:

• County of Hawai'i Mass Transit Agency Office, 2299 Ho'olaulima Road, Hilo, HI, (808) 961-8744
• Mo'oheau Bus Terminal Information Center 329 Kamehemeha Avenue, Hilo, HI 96720, (808) 969-3163  

If ordering by mail, please include your check or money order (made payable to Director of Finance), including your return address, and send to:

County of Hawai'i Mass Transit Agency
25 Aupuni Street
Hilo, HI  96720

Download Monthly Pass and Bus Tickets Order Form

Download Shared Ride Taxi Program Order Form

Download Hele-On Disability Identification Card Application  

If information is needed in another language, interpretation services are available and can be requested by contacting the Transit Office at (808) 961-8744.