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Hele-On Fares

Fares - Effective July 1, 2013

 

Description                                                             Basic                                                                                                         Discount

                                                                                *All passengers not eligible for a discount                                                   *Seniors age 60 & older with ID

                                                                                *Youth without student ID                                                                         *Persons with Disabilities with         disability ID card issued by the

                                                                                                                                                                                                   County Mass Transit Agency.

                                                                                                                                                                                                 *Students grades Kindergarten to 12 with valid school ID.

                                                                                                                                                                                                 *College/University students with valid school ID.

 
One Way:                                                                   $2.00                                                                                                     $1.00
 

Pets (in carry cases):                                                   $1.00 each                                                                                               $1.00 each

 

 

Children 4 & under with a fare paying passenger         FREE                                                                                                       FREE

One transfer to another direct route                         FREE                                                                                                       FREE

(within 2 hours, NO stop overs & NO round trips)

 

**Fares are one-way only. 

**Cash only.  Please have exact change--bus operator & farebox do not make change.

 

 

 

 

Passengers deboarding at Hawai'i Volcanos National Park will have a $12.00 per pedestrian or bicycle entry fee be paid by the passenger directly to the park.   The Hawaii Volcanoes National Park entry fee is valid for seven days.  This fare is on top of the regular bus fare and any applicable additional fares paid.

  • County of Hawai’i Mass Transit Agency Disability Discount Identification Card Initial Fee - FREE.
  • County of Hawai’i Mass Transit Agency will replace up to three cards issued in a one year period and cards are valid for up to a two year period.

 

Transfers Between Hele-On Routes

Transfers are good for two hours from the time you depart from the bus.  Transfers are valid only if you will be transferring onto another bus whose route will travel to another destination.

Example:  You are on the Kona/Hilo route and you need to go to the Pohoiki-Pahoa-Hilo route bus.  Please announce your destination to the bus operator to determine if a transfer will be issued or not.

Transfers are not issued or accepted on the next route if you are making a stopover, attempting to travel round trip, using the transfer on the same route that it was issued from, using a transfer in a location where the route that you are coming from does not connect to the route that you are boarding or to reverse direction on a different route.   Passengers transferring to a third bus are required to pay another fare and baggage fares if applicable.  The transfer issued only provides one free transfer.

Prohibit carry-on items include canoe paddles, surfboards, body boards, fishing poles (unless in a case), diving guns, spears and any items with a motor, gas cans, etc.

 

 

 

Hele-On Monthly Pass

Monthly passes are available for purchase. Lost bus passes will not be replaced. Copy of Proper I.D. required with order form Note: Monthly passes are valid only for the month issued with no grace period. Passes are good for unlimited bus rides on all bus routes throughout the month they are purchased for. 

GENERAL      $60.00/each 

SENIORS OVER 60, DISABLED, STUDENTS – PROPER I.D. REQUIRED    $45.00/each 

 

Hele-On Bus Tickets

Bus tickets are available for purchase. Lost bus tickets will not be replaced. Bus tickets have no expiration date. One ticket per boarding will be charged when using tickets. BUS TICKETS SHEET OF 10 TICKETS cost: 

GENERAL $15.00/sheet 

SENIORS OVER 60, DISABLED, STUDENTS – PROPER I.D. REQUIRED WHEN BOARDING THE BUS $ 7.50/sheet   

 

Hele-On Shared Ride Taxi Fares

The Shared Ride Taxi Program fares are defined below:

Description

Fare

0.1 to 4.0 miles

     1 coupon

4.1 to 9.0 miles

     2 coupons


The Shared Ride Taxi Program coupon book fares are defined below:

  Description

        Fare

15 Coupon Book

       $30.00

10 Coupon Book

       $25.00

5 Coupon Book

1 Coupon

       $15.00

        $6.00

  • Program is open to all participants.
  • Up to 15 coupons can be sold to one passenger per week with valid ID card. 
  • Coupons are non transferable and non-refundable.
  • Coupons expire at the expiration date printed on the coupon.
  • Expired Coupons may be exchanged for a flat fee of $15.00.  Only books of 5, 10, or 15 will be exchanged. 


NOTICE: The Shared Ride Taxi Coupon expiration policy has changed effective April 2019. Coupons are now temporarily valid for 2 to 3 months, depending on the date that the coupons are purchased.  The schedule for coupon expiration dates are as follows and are subject to change;  

When Coupon date will change:                     Coupon Expiration Date:

September 30, 2020                                                     December 31, 2020

October 31, 2020                                                         January 31, 2021

November 30, 2020                                                     January 31, 2021*

December 31, 2020                                                     February 28, 2021*

January 31, 2021                                                         March 31, 2021

February 28, 2021                                                       April 30, 2021

March 31, 2021                                                           May 31, 2021

April 31, 2021                                                             June 30, 2021 – Absolute Expiration Date -  No Extensions Allowed

 

*Pending Covid-19 Status; Coupon expiration date may change to allow more time.

 

Where to Purchase Bus Tickets, Shared Ride Taxi Coupons and Bus Passes

Bus tickets, Shared Ride Taxi coupons and/or monthly passes can be purchased at the following locations:

  • Mo'oheau Bus Terminal Information Center 329 Kamehemeha Avenue, Hilo, HI 96720, (808) 969-3163  

 

If ordering by mail, please include your check or money order (made payable to Director of Finance), including your return address, and send to:

County of Hawai'i Mass Transit Agency
25 Aupuni Street
Hilo, HI  96720

Download Monthly Pass and Bus Tickets Order Form

Download Shared Ride Taxi Program Order Form

Download Hele-On Disability Identification Card Application  

                                                                                                                                                                                                                                              

 

 

If information is needed in another language, interpretation services are available and can be requested by contacting the Transit Office at (808) 961-8744.