Passengers deboarding at Hawai'i Volcanos National Park will have a $12.00 per pedestrian or bicycle entry fee be paid by the passenger directly to the park.   The Hawaii Volcanoes National Park entry fee is valid for seven days.  This fare is on top of the regular bus fare and any applicable additional fares paid.

•  County of Hawai’i Mass Transit Agency Disability Identification application may be obtained at Mass Transit Office, 2299 Ho'olaulima Road, Hilo, HI  or the Mo'oheau Bus Terminal Information Center, 329 Kamehameha Avenue, Hilo, HI 96720.

Download Application for Disability Identification Card

• County of Hawai’i Mass Transit Agency Disability Discount Identification Card Initial Fee - FREE.
• County of Hawai’i Mass Transit Agency Disability Discount Identification Card Replacement Fee - $1.00.  Up to three cards issued in a one year period and cards are valid for up to a three year period.

Transfers Between Hele-On Routes

Transfers are good for two hours from the time you depart from the bus.  Transfers are valid only if you will be transferring onto another bus whose route will travel to another destination.

Example:  You are on the Kona/Hilo route and you need to go to the Pohoiki-Pahoa-Hilo route bus.  Please announce your destination to the bus operator to determine if a transfer will be issued or not.

Transfers are not issued or accepted on the next route if you are making a stopover, attempting to travel round trip, using the transfer on the same route that it was issued from, using a transfer in a location where the route that you are coming from does not connect to the route that you are boarding or to reverse direction on a different route.   Passengers transferring to a third bus are required to pay another fare and baggage fares if applicable.  The transfer issued only provides one free transfer.

Prohibit carry-on items include canoe paddles, surfboards, body boards, fishing poles (unless in a case), diving guns, spears and any items with a motor, gas cans, etc.

Hele-On Shared Ride Taxi Fares

The Shared Ride Taxi Program fares are defined below:

The Shared Ride Taxi Program coupon book fares are defined below:

• Program is open to all participants.
• Up to 15 coupons can be sold to one passenger per week with valid ID card. 
• Coupons are non transferable and non-refundable.
• Coupons expire at the expiration date printed on the coupon.

Where to Purchase Bus Tickets, Shared Ride Taxi Coupons and Bus Passes

Bus tickets, Shared Ride Taxi coupons and/or monthly passes can be purchased at the following locations:

• County of Hawai'i Mass Transit Agency Office, 2299 Ho'olaulima Road, Hilo, HI, (808) 961-8744
• Mo'oheau Bus Terminal Information Center 329 Kamehemeha Avenue, Hilo, HI 96720, (808) 969-3163  

If ordering by mail, please include your check or money order (made payable to Director of Finance), including your return address, and send to:

County of Hawai'i Mass Transit Agency
25 Aupuni Street
Hilo, HI  96720

Download Monthly Pass and Bus Tickets Order Form

Download Shared Ride Taxi Program Order Form

If information is needed in another language, interpretation services are available and can be requested by contacting the Transit Office at (808) 961-8744.