How to Ride Hele-OnUp one level
Welcome to Hele-On! Below you will find tips and tools neccessary to help you Take The Trip on Hele-On transit services. If you require additional information, please call (808) 961-8744, Monday through Friday between 7:45 a.m. and 4:30 p.m. (excluding County observed holidays) or email email@example.com. If any transit related information is needed an alternative language, contact Pacific Interpreters at (800) 822-5552, a service of the State of Hawai’i Office of Language Affairs or County of Hawai’i Mass Transit Agency at (808) 961-8343.
Rules ensure safety and comfort for all passengers and the bus operator. Please observe the following rules when riding Hele-On buses or using County of Hawai'i transit facilities (bus stops, transit centers and administrative offices). This is for your safety and in consideration of others.
Riding the bus is easy. But, like the first time for anything, it is not unusual to be a little unsure. Please don't be nervous! We're glad you're riding with us and are happy to help.
Hele-On buses operate a limited schedule on County observed holidays. The only routes that operate on County observed holdays are: Hilo-South Kohala Resorts, Pahala-Kona-South Kohala and North Kohala-South Kohala. The 3:35 a.m. trip to South Kohala Resorts, does not continue to Kailua-Kona on holidays and will terminate at Waikoloa Beach Marriott Resort & Spa.
Hele-On welcomes service animals that are under the care and control of their handlers at all times. Regardless of the tasks they perform for individuals with disabilities, any animals that bark incessantly, sniff passengers, roam around the bus, urinate, defecate, growl, nip, bite or jump on passengers are not under the control of their handlers and may pose a threat to others. In such cases, the Hele-On bus operator will tell the handler that the animal must leave the bus. This will be documented and reported to the Mass Transit Agency.
Hele-On provides bus service to Hawai'i Volcanos National Park, Monday through Saturday, however, there is no Hele-On bus service to Mauna Kea State Recreation Area.
Hele-On allows cyclists to bring their bikes along when they travel. Our fleet is equipped with bike racks to help you navigate congested streets on your way to bike trails, work, school or other destinations. Bicycles can also be stowed on our high-floor buses in the designated baggage compartment. All bicycles brought on buses will cost an additional $1.00 on top of the applicable fare paid.
Check out the various bus types operating on the various Hele-On routes. Hele-On buses are either painted white with green stripes, white with blue stripes or white with gold and yellow stripes. Bus sizes range from 25 feet to 40 feet long.
Consider taking Hele-On to get to University of Hawai'i at Hilo and Hawaii Community College! Service is available to these facilities Monday through Saturday with early morning and late evening service, connecting destinations within Hilo and to/from Volcano, Pahoa, Kea'au, Mountain View, Pahala, Pohoiki, Seaview, Leilani Estates, Fern Acres, Kailua-Kona, Captain Cook, Honalo, Kainaliu, Kealakekua, Honaunau and Kealia.
Hele-On provides limited bus service to the Hilo Harbor in Hilo, Kona Pier in Kailua-Kona and the Kawaihae Harbor in Kawaihae. Additional details is listed below.
For customers who can't walk, bike, or take public transportation to Hele-On, Park and Ride lots provide an essential service — a place to leave the car or be dropped off. Hele-On Park and Ride lots are for passengers parking and are not available for residential, commercial, or long term parking, or for recreational use. However, carpoolers are welcomed and encouraged to use these lots to meet their fellow commuters unless otherwise noted. See details regarding specific park and ride locations below.
The County of Hawai'i Mass Transit Agency only allows for advertising on the interior of the transit buses for non-profit organizations and governmental agencies only at no cost. There is no exterior advertising allowed at this time on buses or bus shelters.