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Service Animal Policy

Hele-On welcomes service animals that are under the care and control of their handlers at all times. Regardless of the tasks they perform for individuals with disabilities, any animals that bark incessantly, sniff passengers, roam around the bus, urinate, defecate, growl, nip, bite or jump on passengers are not under the control of their handlers and may pose a threat to others. In such cases, the Hele-On bus operator will tell the handler that the animal must leave the bus. This will be documented and reported to the Mass Transit Agency.

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