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Get your latest updates regarding Hele-On bus service here. If you require additional information about announcements posted here, please call (808) 961-8744 or email heleonbus@hawaiicounty.gov. The announcements are posted in descending order (from the past to the present).

Relocation of Hele-On Bus Stop In Waikoloa Village
Effective August 18, 2014, the Hele-On bus stop will be relocated to lamp post number 22 on Lua Kula Street (further north of existing stop.) There will be a bus stop sign indicating the NEW bus stop area. All buses serving Waikoloa Village, including buses going to/from Hawaii Prepreatory Academy, Parker School and West Hawaii Explorations Academy will serve this location. Additionally, the bus stop just pass the Waikoloa Terrace after the gated driveway will be relocated approximately 100 ft. further down on Laie Street. Please wait for the bus at the new location. All other stops will remain unchanged.
Official Hawaiian Beaches Bus Stops
To increase efficiency, bus stops signs were assembled in Hawaiian Beaches. Therefore, effective Monday, March 17, 2014, buses will only stop at the following designated bus stop locations:
Official Naalehu Bus Stops
The official bus stop location in Naalehu is located at the intersection of Route 11 @ Ohai Road next to the Naalehu School (northbound) and across from Naalehu School (southbound). The bus stops located at the intersection of Kukui Road @ Route 11 near the 76 gas station has been discontinued effective immediately. This bus stop change in Naalehu affects the Pahala/Kona/South Kohala and Ka’u/Volcano/Hilo routes.
Official Bus Stop Towards Hilo Near Orchid Land Drive
For claification to the riding public on the Pohoiki-Pahoa-Hilo route, the flag stop location at Orchid Land Drive is located at the second fire hydrant (which is in the paved area) after Orchid Land Drive when traveling towards Hilo. Please do not wait by the first fire hydrant in the unpaved area as the buses can not safely pull over at this location.
Changes to Baggage Fees - Effective Sunday, March 1, 2015
To promote Hele-On bus services and increase ridership, an executive decision has be made to waive carry-on items and baggage fees. Hele-On will continue to charge for bicycles and pets in an enclosed pet carrier. Prohibited items that are not allowed on the bus will continue to be in effect. Please call (808) 961-8744 or email heleonbus@hawaiicounty.gov if you have any additional questions.
Waikoloa Village Shuttle Last Day of Service
Last day of service will be Friday, July 17, 2015
West Hawaii HCC Palamanui Campus
New stop effective 8/24/2015.
Honokaa Park - NO Smoking Ordinance (, from 10-29-2015, 12:00 AM to 11-05-2015, 01:21 PM)
The Honokaa Park area has been designated as a no smoking area including the roadway fronting the park. In addition signs have been installed along the guard rail across of the park prohibiting tobacco use. Violators are subject to $100 fine for each offense. Buses that stop at Honokaa Park are for restroom breaks and not smoking breaks. Per Section 14-21(b) of the Hawai`i County Code, smoking or the use of any tobacco products or the use of electronic smoking devices shall be prohibited at all County parks and recreational facilities. Please adhere to the No Smoking Ordinance and should you have any questions, contact our office at 961-8744.
Galaxy Note 7 Smartphones Precautions While Riding the Hele-On
 
North Kohala/Waimea Shuttle Last Day of Service on January 30, 2017
 
Change in Waimea Pick-up Location - Bus Shelter on Pukalani Street
 
Parking Relocation for Hilo to South Kohala Resort Buses - Effective Thursday, February 1, 2018
 
NOTICE OF OFFICE RELOCATION Effective Monday, February 26, 2018
 
Draft Transit Master Plan
 
Route Reinstated - Pohoiki, Seaview, & Leilani Estates Effective July 23, 2018
 
Route Delay - 08:00 Pahala to South Kohala Resorts on July 31, 2018
 
Route Detour due to brush fire on August 1, 2018
 
Route Cancellation - Intra Kona 1 on Wednesday, August 8, 2018
 
Route Reinstated - Seaview/Kalapana effective Saturday, August 7, 2018
 
Parking for Hilo to South Kohala Resort Buses - Effective August 21, 2018
 
ALL ROUTES CANCELLED FOR FRIDAY, AUGUST 24, 2018 - UPDATE
 
SCHEDULED ROUTES for August 25 & 26, 2018 (Saturday & Sunday)
 
Limited Hele-On Bus Service on Monday, September 3, 2018 in Observance of Labor Day Holiday
 
Route Cancellation - 12:00 Hilo to Waikoloa Village & 2:30 S. Kohala Resort to Hilo on August 28, 2018
 
Route Cancellation - 12:00 Hilo to Waikoloa Village & 2:30 S. Kohala Resort to Hilo on September 10, 2018
 
Route Delay - Hilo to Kona on September 10, 2018
 
Hurricane Olivia Update
 
Parking Relocation for Hilo to South Kohala Resort Buses - Effective Monday, September 17, 2018
 
Route Delays in Waimea on Saturday, September 15, 2018 due to the Paniolo Parade
 
Route Cancellation - Intra Kona 3 on Monday, September 17, 2018
 
Tuesday, September 18, 20218 - Substitute Buses/Vehicles for Hele-On Routes
 
Wednesday, September 19, 2018 - Substitute Buses/Vehicles for Hele-On Routes
 
Thursday, September 20, 2018 - Substitute Buses/Vehicles for Hele-On Routes
 
Friday, September 21, 2018 - Substitute Buses/Vehicles for Hele-On Routes
 
Monday, September 24, 2018 - Substitute Buses/Vehicles for Hele-On Routes
 
Hawaii Volcanoes National Park - Effective September 24, 2018
 
Bayfront Parking Lot Relocation effective Wednesday, October 10, 2018
 
Relocation of Keaau Stop - Effective October 01, 2018
 
Transit and Multi-Modal Transportation Master Plan
 
Mass Transit to Stop Sales at Baseyard; All Sales to be at Mo'oheau Bus Terminal - Effective November 15, 2019
 
Advisory: Starting Feb. 11 Portion of Ali‘i Drive Reduced to One Lane 24 Hours a Day as Sinkhole Repairs Progress
 
Re-Routing for the 05:40 AM Pahala to Kona & 4:35 PM Kona to Pahala - Effective February 27, 2020 until further notice
 
08:00 Pahala to S. Kohala Resorts - Rescheduled to 11:30 am -- until further notice
 
NEW PROCEDURE for buses - Effective 3/17/2020
 
Route Changes for Pahala to S. Kohala Resorts on Thursday, March 26, 2020
 
NO stops at Mauna Lani Auberge Hotel effective today until further notice
 
New Contractor - Robert's Hawaii - Effective April 01, 2020
 
Hele On Changes
 
ROUTE CANCELLATIONS - Effective Wednesday, April 8, 2020 until further notice
 
Route Changes - EFFECTIVE April 9, 2020 Until Further Notice - REVISION 17
 
Questions/changes regarding Hele On operations
 
New Rule. NO MASK. NO ENTRY for Ages 5 and older.
Effective Wednesday April 22, 2020
Route Change - No Flag Stop at Fujihara Store in Kealia - Effective April 27, 2020
 
Route Change - Removal of Kona Kmart/Macy's Stop Effective May 15, 2020
 
Re-Routing - NO STOPS IN AINALOA SUBDIVISION on May 28, 2020 until further notice
 
RE-ROUTING on Alii Drive NORTHBOUND - Effective August 18 to October 9, 2020 - REVISION 2
 
ROUTE CANCELLATION - 2:20 pm HILO to HONOKAA - Effective Monday, August 31, 2020
 
Route Change in Kona - ABC Store/King Kamehameha Hotel Stop on Alii Drive Temporarily Removed until October 9, 2020
 
ADVISORY - Māmalahoa Highway in Waimea Reduced to One Lane of Travel - Sept. 21 to Oct. 2 & Oct 12 to Oct 16, 2020 (REVISED)
 
RE-ROUTING UPDATE - NO Pick-up in Ainaloa Subdivision – Effective until January 2021
 
ADVISORY - Ainaloa Roundabout lane closures updates
 
ADVISORY - Paving Work in Honoka'a to Commence Oct. 22, 2020 to Feb. 2021
 
ROUTE CHANGES IN HONOKAA TOWN - Effective November 02, 2020
 
ADVISORY - State Highways Road Closures Scheduled for the week of October 24 to 30, 2020