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Memo to Riders - Mandatory Face Covering on Bus & Transit Hubs

Hawai‘i County Transit Agency

Hilo, Hawai‘i



Date:              February 1, 2021

To:                   Hele-On Riders

From:              Mass Transit Agency

Subject:         Wearing of face masks while on buses and at transportation hubs - Mandatory Face Coverings on Bus & at Transportation Hubs – REVISED Effective February 02, 2021

Effective on February 1, 2021 at 11:59 pm (EST) a federal requirement has been ordered for persons to wear masks while on buses and at transportation hubs under section 361 of the Public Health Service act (42 U/S/C. 264) and 42 Code of Federal Regulations 70.2, 71.31 9b), 71.32(b). 


Persons age 2 years and older must wear masks that cover both the mouth and nose when awaiting, boarding, traveling on, or disembarking public conveyances. People must also wear masks when entering or on the premises of a transportation hub.


The following are attributes of masks needed to fulfill the requirements of the Order:

  • A properly worn mask completely covers the nose and mouth.
  • Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
  • Mask should be secured to the head with ties, ear loops, or elastic bands that go behind the head. If gaiters are worn, they should have two layers of fabric or be folded to make two layers.
  • Mask should fit snugly but comfortably against the side of the face.
  • Mask should be a solid piece of material without slits, exhalation valves, or punctures.

The following do not fulfill the requirements of the Order:

  • Masks worn in a way that does not cover both the mouth and nose
  • Face shields or goggles (face shields or goggles may be worn to supplement a mask that meets above required attributes)
  • Scarves, ski masks, balaclavas, or bandannas
  • Shirt or sweater collars (e.g., turtleneck collars) pulled up over the mouth and nose.
  • Masks made from loosely woven fabric or that are knitted, i.e., fabrics that let light pass through
  • Masks made from materials that are hard to breathe through (such as vinyl, plastic or leather)
  • Masks containing slits, exhalation valves, or punctures
  • Masks that do not fit properly (large gaps, too loose or too tight)

For more information, please contact the transit office at 808-961-8744.


Mahalo for doing your part to keep our island safe. We are all in this together!







The County of Hawai‘i is an Equal Opportunity Provider and Employer.