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Reasonable Modifications for Individuals with Disabilities

All federally funded public transportation entities are required to make reasonable modifications to policies, practices, and procedures, to avoid discrimination and ensure that their programs are accessible to individuals with disabilities. Transportation entities need not make reasonable modifications if the requested modifications cause a direct threat or safety of others, would result in a fundamental alteration of the service, would not actually be necessary in order for the individual with a disability to access the service or would result in an undue or financial administrative burden.

If you need an immediate modification when you are riding our bus, such as eating a snack for medical purposes, help with depositing your fare, or a minor adjustment to where the bus stops, please ask our driver for assistance.

If you need a permanent or more complex modification which is disability based, for you or a person you represent, please request the modification in advance.  You must be as specific as possible and explain why you need the modification to access our service.  You may contact our office at phone: (808-961-8744) or email: heleonbus@hawaiicounty.gov.  Additional details is available at the Hawai'i County Equal Opportunity and ADA website by visiting the link below.

Hawai'i County Procedure for Providing Reasonable Accommodations for Individuals with Disabilities


An Example of the Process

  1. A customer may request the reasonable modification.
  2. Whenever feasible the request should be made in advance, especially if the basis for the request involves a permanent, long term condition or there is a barrier to accessing and using the transportation service.
  3. The request from the individual should be as specific as possible and include the information on why the requested modification is needed in order to allow the individual to use the transportation service.