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Hele-On Shared Ride Taxi Program

The County of Hawai'i Mass Transit Agency provides the Hele-On Shared Ride Taxi Program in the Hilo urbanized area up to a nine mile radius from your point of origin within Hilo.

The  Mass Transit Agency has implemented a new process to better serve individuals with a disability who uses or wishes to use the Shared Ride Program. If you are an individual with a disability who requires the use of an ADA accessible vehicle, you must complete a Disability Identification Card (DIC) application.


Currently, ADA Accessible vehicles are available through Ace One, Daniel's, Marhysa's and Kwiki Taxi for  shared ride and regular fares.


Mass Transit will continue to provide vital transportation services and is working diligently to keep passengers and operators safe. Everyone, including operators and front-line staff, benefit from limited exposure to others. To that end, we ask Shared Ride Taxi users, especially seniors and those at higher risk, to limit their travel to essential trips. Please do your part to limit the spread of COVID-19 (coronavirus).  Effective 2/01/2021, 11:59 p.m., a NEW FEDERAL MASK REQUIREMENT is in place for all Surface Transportation. Riders 2 years old and over must wear a mask (covering nose & mouth) when boarding, disembarking, and for the entire duration of travel.  Children under the age of 2, individuals with a disability or medical conditions as defined by the Americans with Disabilities Act, and persons for whom wearing a mask would create a risk to workplace health, safety, or job duty as determined by the relevant workplace safety guidelines or federal regulations are exempted.  


While Mass Transit services are part of a shared-ride system, the agency is providing individual trips with the exception of a PCA. Please be advised that ride times may be affected.


In addition, due to the COVID-19 pandemic, many public places such as restaurants, retail stores and shopping malls have temporarily closed. Before traveling, please verify that the location you are traveling to is still open. Passengers are encouraged to sign up for Hawaii County Alerts and Notifications via text or email at


The safety and well-being of our passengers and operators is Mass Transit’s top priority. To limit the risk of exposure to COVID-19, operators (drivers) cannot physically assist passengers except to secure mobility devices (upon request). Passengers who need physical assistance while traveling are encouraged to bring a personal care attendant (PCA) with them. PCAs ride for free.


Due to Covid-19, we understand that using the Shared Ride Taxi Coupons by the expiration date can be difficult.  Therefore, we recommend participants consider the situation the pandemic has brought forward and purchase the amount of coupons needed for essential travel.  Planning and purchasing smaller books of coupons will help reduce expired coupons and additional costs to the consumer.  

Expired coupons may be exchanged for a replacement fee of $15.00.  Coupons must be in books of 5, 10, or 15.  

Please note that Mass Transit will not provide any further extensions on expiration dates.               


The following are currently in effect:

  •      Ace One Taxi operating hours are 6 a.m. - 6 p.m. until further notice.
  •      Limited service at the Hilo Airport       


While using the Hele-On Shared Ride Taxi Program, participants may take a cab ride anywhere in the Hilo urbanized area by purchasing taxi coupons in increments of one (1), five (5), ten (10) or fifteen (15).

When traveling with the Hilo urbanized area, passengers traveling 0.1 to 4.0 miles would be required to use one (1) coupon and passengers traveling 4.1 to 9.0 miles would be required to use two (2) coupons.

Only one coupon book (up to 15 coupons maximum) per week may be purchased at the Mo'oheau Bus Terminal Information Center, 329 Kamehameha Avenue, Hilo, HI 96720, Monday-Friday between 8:30 a.m. and 4:30 p.m., excluding County observed holidays.

Coupon books may be purchased in postal mail by downloading the order form.  Expired Coupons may be exchanged for a flat fee of $15.00 (books of 5, 10, or 15 coupons only).  Passengers must include a copy of their photo ID and a check made payable to the Director of Finance with the attached order form.  You can view additional fare information by visiting the Hele-On Fares webpage.  CLICK HERE to Download Shared Ride Taxi Program Order Form  

Passengers can travel up to nine (9) miles in conjunction with other riders through calling one of the seven authorized taxi companies participating in this program listed below and passengers are responsible for coordinating requests directly with the taxi company.

Carriers maintain the right to consolidate rides.  Service hours are Monday thru Saturday, 6 a.m.- 6 p.m., additional hours are subject to carrier’s discretion.


NOTICE: The Shared Ride Taxi Coupon expiration policy has changed effective April 2019. Due to Covid-19, coupons are now temporarily valid for 2 to 3 months, depending on the date that the coupons are purchased.  The schedule for coupon expiration dates are as follows and are subject to change:


When Coupon date will change:                      Coupon Expiration Date:

January 31, 2021                                                         April 30, 2021

February 28, 2021                                                        May 31, 2021

April 1, 2021                                                                June 30, 2021 – Absolute Expiration Date -  No Extensions Allowed

June 1, 2021                                                                December 31, 2021


PARTICIPATING COMPANIES                                        PHONE NUMBERS


Marhysa’s Taxi  - ADA Accessible                                          938-3285   

Daniels  - ADA Accessible                                                    989-4856* 

Ace One Taxi  - ADA Accessible                                            935-8303* - NOT SERVICING HILO MEDICAL CENTER UNTIL FURTHER NOTICE

Kwiki Taxi –  ADA Accessible                                                498-0308 -




  • None participating at this time.


If information is needed in another language, interpretation services are available and can be requested by contacting our office.