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Hele-On Shared Ride Taxi Program

The County of Hawai'i Mass Transit Agency provides the Hele-On Shared Ride Taxi Program in the Hilo urbanized area up to a nine mile radius from your point of origin within Hilo. Services are accessible to those in mobility devices.



Individuals who are interested in using the Shared Ride Taxi Program must complete the Shared Ride Taxi Program Participation Form along with a copy of an ID. 

While using the Hele-On Shared Ride Taxi Program, participants may take a cab ride anywhere in the Hilo urbanized area by purchasing taxi coupons in increments of one (1), five (5), ten (10) or fifteen (15).

When traveling with the Hilo urbanized area, passengers traveling 0.1 to 4.0 miles would be required to use one (1) coupon and passengers traveling 4.1 to 9.0 miles would be required to use two (2) coupons.

Coupons are available at the Mo'oheau Bus Terminal Information Center, 329 Kamehameha Avenue, Hilo, HI 96720, Monday-Friday between 8:00 a.m. and 4:00 p.m., closed for lunch from 12:00 p.m. to 1:00 p.m., excluding County observed holidays.

Coupon books may be purchased through postal mail by downloading the order form.   Please make check payable to the County Director of Finance with the attached order form.  You can view additional fare information by visiting the Hele-On Fares.  

Download Shared Ride Taxi Participation Form

Download Shared Ride Taxi Order Form

Expired Coupons are non-refundable and cannot be exchanged.   

Passengers can travel up to nine (9) miles in conjunction with other riders through calling one of the three (3) authorized taxi companies participating in this program listed below and passengers are responsible for coordinating requests directly with the taxi company.  Please inform the taxicab dispatcher / operator if you have a mobility aid and need the ramp, service animal, and or PCA.

Service hours are Monday thru Saturday, 6 a.m.- 6 p.m., additional hours are subject to carrier’s discretion, however, you will be required to pay metered rates.

Administrative Rules for Shared Ride Taxi Program

PARTICIPATING COMPANIES                                        PHONE NUMBERS


Marhysa’s Taxi  - ADA Accessible                                          (808) 938-3285   

Daniels  - ADA Accessible                                                    (808) 989-4856* 

Kwiki Taxi –  ADA Accessible                                                (808) 498-0308 

*Serves Hilo International Airport.

Pahoa, Waimea or Kailua-Kona:

  • None participating at this time. 
The County of Hawai'i will hold a Public Hearing regarding changes to the Shared Ride Program on 3/24/2023.  Please see the Public Hearing Notice and Proposed Administrative Rules below: