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Hele-On Shared Ride Taxi Program

The County of Hawai'i Mass Transit Agency provides the Hele-On Shared Ride Taxi Program in the Hilo urbanized area up to a nine mile radius from your point of origin within Hilo.

The  Mass Transit Agency has implemented a new process to better serve individuals with a disability who uses or wishes to use the Shared Ride Program. If you are an individual with a disability who requires the use of an ADA accessible vehicle, you must complete a Disability Identification Card (DIC) application.

Currently, ADA Accessible vehicle are available through Ace One, Daniel's, and Kwiki Taxi for  shared ride and regular fares.

                                   ***For Week of June 22 - June 28, 2020 - Ace On Taxi will not operate from 6:00 p.m. - 12:00 midnight***

Due to Covid-19, the following are in effect:

  •      Percy's Taxi is out of service until further notice.
  •      Ace One Taxi is not servicing Hilo Medical Center until further notice.
  •      Shared Ride Taxis are allowed to transport only one rider at a time with exception to a PCA.
  •      All persons traveling must wear a face mask and we recommend minimizing your travel to access essential services only.
  •      Mass Transit is extending coupons which expire on 4/30/2020 and May 31, 2020 through June 30, 2020.  Do not alter the expiration dates on the Coupons.
  •      We suggest that  you purchase only the amount of coupons you need.     

 

While using the Hele-On Shared Ride Taxi Program, participants may take a cab ride anywhere in the Hilo urbanized area by purchasing taxi coupons in increments of one (1), five (5), ten (10) or fifteen (15).

When traveling with the Hilo urbanized area, passengers traveling 0.1 to 4.0 miles would be required to use one (1) coupon and passengers traveling 4.1 to 9.0 miles would be required to use two (2) coupons.

Only one coupon book (up to 15 coupons maximum) per week may be purchased at the Mo'oheau Bus Terminal Information Center, 329 Kamehameha Avenue, Hilo, HI 96720, Monday-Friday between 8:30 a.m. and 4:30 p.m., excluding County observed holidays.

Coupon books may be purchased in postal mail by downloading the order form.  Expired Coupons may be exchanged for a flat fee of $15.00 (books of 5, 10, or 15 coupons only).  Passengers must include a copy of their photo ID and a check made payable to the Director of Finance with the attached order form.  You can view additional fare information by visiting the Hele-On Fares webpage.  CLICK HERE to Download Shared Ride Taxi Program Order Form

Passengers can travel up to nine (9) miles in conjunction with other riders through calling one of the seven authorized taxi companies participating in this program listed below and passengers are responsible for coordinating requests directly with the taxi company.

Carriers maintain the right to consolidate rides.  Service hours are Monday thru Saturday, 6 a.m.- 6 p.m., additional hours are subject to carrier’s discretion.

 

NOTICE: The Shared Ride Taxi Coupon expiration policy has changed effective April 2019. Coupons are now valid for 1 to 2 months, depending on the date that the coupons are purchased.  The schedule for coupon expiration dates are as follows;  

 

When Coupon date will change:                                Coupon Expiration Date:

February 29, 2020                                                                   April 30, 2020

March 31, 2020                                                                       May 31, 2020

April 30, 2020                                                                         June, 30, 2020

May 31, 2020                                                                          July 31, 2020

June 30, 2020                                                                          August 31, 2020

July 31, 2020                                                                           September 30, 2020

August 31, 2020                                                                      October 31, 2020

September 30, 2020                                                                 November 30, 2020

October 31, 2020                                                                     December 31, 2020

November 30, 2020                                                                 January 31, 2021

December 31, 2020                                                                  February 28, 2021

 

 

 

PARTICIPATING COMPANIES                                        PHONE NUMBERS

Hilo:

Percy’s Taxi                                                                       969-7060*  - OUT OF SERVICE UNTIL FURTHER NOTICE

Marhysa’s Taxi                                                                   938-3285   

Daniels  - ADA Accessible                                                    989-4856* 

Ace One Taxi  - ADA Accessible                                            935-8303* - NOT SERVICING HILO MEDICAL CENTER UNTIL FURTHER NOTICE

Kwiki Taxi –  ADA Accessible                                               498-0308*

 

                        *Services Hilo Airport

       

Kailua-Kona:

  • None participating at this time.

 

If information is needed in another language, interpretation services are available and can be requested by contacting our office.