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State of Hawaii Coordinated Public Transit - Human Services Transportation Plan

This Coordination Plan focuses and presents opportunities to address the transportation needs of Hawaii residents in the greatest need of services to support their mobility – older adults, people with disabilities and low-income families and individuals. It is a guiding document to be used by local communities in the interest of leveraging federal funds to fill gaps in service through the coordination of local agencies.

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Helpful Links

Listed below are links to help you as you Take The Trip!

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Hawai'i County Bus Stop Study - Report #1

A total of three reports provides information regarding improvements to bus stops in Hawai'i County. This report provides the inventory of bus stop sites throughout Hawai'i County.

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Hawai'i County Bus Stop Study - Report #2

This report provides an analysis of each bus stop in Hawai'i County.

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Hawai'i County Bus Stop Study - Report #3

This report provides the final recommendations to the County regarding bus stop improvements.

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Hele-On Kako'o Paratransit Appeal Form

If you do not agree with the decision of your eligibility determination for Hele-On Kako'o paratransit services, or if you are an eligible rider and you do not agree with a proposed suspension of service, you have the right to submit an appeal.

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Hele-On Order Form

Use this form to order Bus Tickets, Monthly Bus Passes and Shared-Ride Taxi Coupons

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General Transit Feed Specification (GTFS)

With the use of this site, the County of Hawai'i Mass Transit Agency, hereby grants you (Licensee) non-exclusive, limited and revocable rights to use, reproduce, and redistribute the County’s Data (Data) subject to the following Terms: The Hele-On logo and copyrighted materials, including any confusingly similar variants, may not be used in association with Data without permission. Data is provided on an ‘as is’ and ‘as available’ basis. The County makes no representations or warranties of any kind, expressed or implied. The County disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The County and its employees, officers, directors and agents will not be liable for damages of any kind arising from the use of Data including but not limited to direct, indirect, incidental, punitive and consequential damages. The County reserves the right to alter and/or no longer provide Data at any time without prior notice. The County maintains title, ownership, rights and interest in and to Data. The laws of the State of Hawai’i shall govern all rights and obligations under this Agreement, without giving effect to any principles of conflicts of laws. This Agreement constitutes the complete and exclusive agreement between The County and Licensee with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications, or agreements not specifically incorporated herein. The County reserves the right to modify or revoke this agreement at any time. Downloading the Data commits licensee to the terms and conditions herein.

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Hele On Bus System Brochure

Information on the County's Public Transportation System.

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Disability Identification Card Application

The Disability Identification Card allows disabled riders discounted rates on the Hele On bus system.

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Waimea Shuttle Map (including Flex Service)

Waimea Shuttle Map defines the service area for both Paratransit and Flex Service (1 mile buffer)

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ADA Complaint Form

Complaint form for individuals alleging disability discrimination

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Taxicab License Order Form

Form to submit when paying for items under Taxicab Licenses (Certificate of Public Convenience, Decal replacements, Annual fees)

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Hele-On Kako'o Ride Coupon Request Form

Form to order Paratransit Ride Coupons

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